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DMG Consulting Releases 2019 – 2020 Workforce Optimization Product and Market Report

DMG Consulting

DMG Consulting Releases 2019 – 2020 Workforce Optimization Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. Where: Available at the DMG Consulting online store. About DMG Consulting LLC.

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2017 Is Out, 2018 Is In – What Will Customer Service Look Like This Year?

Comm100

Activate, a strategy and technology consulting firm, predicted that by 2018 there would be 3.6 Tema Frank, Customer Experience Expert and author of PeopleShock: The Path to Profits When Customers Rule, predicts that 2018 will see more of these breaches. There will be more big data security breaches,” she writes.