Taylor Reach Group

MARCH 26, 2018

Conference co-chairs Paul Greenberg, Brent Leary, and the editors of CRM magazine are working together again to bring you some of the best CRM analysts and consultants, project leaders, and vendors in the industry. At Modern Customer Experience you'll master new skills to boost your career and achieve legendary results for your organization.

Contact Center 51

Contact Center Call Center Customer Experience Big data 51

C3Centricity

AUGUST 17, 2020

Another study summarised on Forbes and run across 30 markets globally, shows that engagement has increased 61% over normal social media usage rates. Companies can no longer hide like they once did; customers are out to highlight their dissatisfaction and point the finger when they are less than happy with a product or service.

Customer centricity 63

Customer centricity Big data Airlines Marketing 63

C3Centricity

DECEMBER 3, 2018

In it, I share many Tips, Tools and Templates to improve your Customer Targeting, Understanding & Engagement, to Grow your Business Faster. MARKETING IS TOO BUSY BUILDING BRANDS. With so much information available today, marketing is being challenged to demonstrate its ROI. You will immediately make noticeable progress.

Big data 59

Big data Marketing B2C CRM 59