Big data Consulting Self service Virtual Agent 
DMG Consulting
AUGUST 17, 2017
Thank you for your interest in DMG Consulting’s publications. Companies are striving to understand customer needs, engage Millennial customers and employees, increase the use of self-service tools, improve service quality while reducing costs, simplify operating environments, and reduce fraud, and they’re looking to vendors for help.
DMG Consulting
OCTOBER 4, 2017
Thank you for your interest in DMG Consulting’s publications. In any case, these three applications can make major contributions to enterprises, customers, and agents, and should be considered by all contact centers as they begin to plan their 2018 budgets. Intelligent Virtual Agents (IVAs). Monthly DMG Newsletter.
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DMG Consulting
APRIL 16, 2019
Thirteen years ago, DMG Consulting published the book The Real-Time Contact Center. Self-service solutions will eliminate the need for live agents in the next 10 years (0.1). As the quality and effectiveness of self-service solutions improve, the number of contact center seats will decline.
DMG Consulting
JULY 16, 2019
CJA solutions include big-data capabilities that capture, measure, analyze and evaluate the quality and outcome of the customer (or prospect) experience for all customer-facing self-service and agent-assisted interactions, channels and activities. on customer behavior.
Comm100
FEBRUARY 16, 2018
Improving the agent experience isn’t the only way that companies are looking to remove friction from the customer experience. Activate, a strategy and technology consulting firm, predicted that by 2018 there would be 3.6 There will be more big data security breaches,” she writes. And that has held true over the years.
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