Beyond Philosophy

JUNE 11, 2015

Several years ago, one executive of a game design firm defined gamification as “a loyalty program on steroids, functional software that looks and plays like a game and a real world activity with feedback and challenges.” This example is consistent with some overall gamification trends. The post Where Is Gamification Going?

Gamification 265

Gamification Big data Personalization Feedback 265

DMG Consulting

MARCH 9, 2020

DMG Consulting Releases 2019 – 2020 Workforce Optimization Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. Where: Available at the DMG Consulting online store. About DMG Consulting LLC.

Consulting 48

Consulting Consulting Marketing Contact Center 48

Fonolo

NOVEMBER 17, 2020

Bill Quiseng CX Expert, Speaker & Consultant. Storyline: Gamification. Consumers want a place to give quick feedback, vent, and interact with their favorite brands. Why Gamification Matters. In this video, experts discuss if gamification will grow in the next year. ’ It was everyone’s problem.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

DMG Consulting

APRIL 16, 2019

Thirteen years ago, DMG Consulting published the book The Real-Time Contact Center. Interaction analytics collects data from free-form, open-ended dialogues; it can also mine customer data from the web and social media to extract information about customer sentiment. of capturing feedback from customers.

Contact Center 48

Contact Center Interactive Voice Response Analytics Self service 48

ProProfs Blog

JUNE 30, 2020

And who can resist an online quiz with instant feedback?” How to Revolutionize Customer Employee Engagement with Big Data and Gamification. Nancy Duarte and Patti Sanchez are communication consultants and created a rage in the market with their book Illuminate. ” –Newsday. Loyalty 3.0:

Customer Service 128

Customer Service Chief Customer Officer Customer centricity Marketing 128

Balto

SEPTEMBER 12, 2023

It collects and analyzes big data across different customer touchpoints, translates the text and speech into machine-readable language, and carries out sentiment analysis that helps understand customer emotions and intent. On top of that, you can use Balto’s gamification features to keep your agents engaged and motivated.

Customer Experience 52

Customer Experience Customer centricity Coaching Analytics 52