aircall

FEBRUARY 24, 2021

Tap into big data. Big data are huge sets of data that reveals trends, patterns, and associations as it relates to your customers. You can even set up a fully-functional virtual call center and manage it remotely. For example, call center software often comes with coaching tools.

Sales 62

Sales Technology call center software CRM 62

Fonolo

NOVEMBER 17, 2020

To achieve that within a remote or hybrid work environment, we’re going to see more contact centers reach for a cloud-based technology that drives camaraderie, increases visibility, allows supervisors to coach from anywhere, and enables agents to self-manage.” Find Out the Rest of the Trends: Contact Center Trends 2021.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

Improved agent productivity – With more time available to front-line management, productivity improvements from focused coaching are realized. Application leaders responsible for contact centers must match investment planning with operational and business goals”. This is where big data and predictive analytics come into play.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56

aircall

DECEMBER 23, 2020

Technology has changed virtually every industry in one way or another. Big data has changed the dynamics of the B2B sales cycle. As for the second point, the rise of big data has not only increased how much data buyers have access to, but the channels they use to do research are more flexible than ever before.

B2B 62

B2B Sales Technology voip 62