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Remove Big data Remove Cloud contact Remove Customer effort Related Topics
Contact center software Customer emotions Interactive Voice Response Quality management Average Handle Time Multichannel contact center solutions Analytics Call Center SaaS More Related Topics >
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5 Technologies That Reduce Customer Effort

VocalCom

MAY 21, 2018

Customers seek effortless experiences, and the key to satisfying them is by using technologies in ways that serve their needs. Here are five ways to reduce customer effort through the efficient use of contact center technologies. Big data can be used in many ways to provide proactive service.

Customer effort 48
Customer effort Technology Interactive Voice Response Big data 48
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Contact Center Performance: How To Turn Operations Around When Things Are Going Bad?

NobelBiz

AUGUST 3, 2021

but also qualitative: retention rate, customer satisfaction, Customer Effort Scores, etc. Metrics that measure customer satisfaction: by rating the quality of the interaction that a customer has just had with an agent (regardless of the channel) for example. NPS, and CES are the most classic in this category.

Contact Center 52
Contact Center Interactive Voice Response Coaching Construction 52
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