Big data Chatbots Complaint resolution Personalization 
ShepHyken
NOVEMBER 29, 2019
The mobile app experience seamlessly integrates with pioneering technologies like artificial intelligence, augmented and virtual reality and big data analytics to offer engaging experiences. Bots can enable automation to the extent of self-service (for basic queries/complaints) for the customers.
Balto
JUNE 20, 2023
Conversational AI has provided a fast and cost-effective way for contact centers to offer quick, more personalized, and engaging chat conversations to their customers. According to an MIT Technology Report , 90% of survey business respondents said that conversational AI has drastically improved complaint resolution speed.
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