Big data, Call flow, Coaching and Customer Service

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Big data

Call flow

Coaching

Customer Service

Success Story: Using Data Analytics to Improve First Contact Resolution in Healthcare Contact Centers

The Northridge Group

MARCH 28, 2022

Virtual side-by-side sessions – Experienced contact center front-line professionals conducted virtual side-by-side sessions with associates and supervisors as they performed their customer service responsibilities. The data was loaded, cleaned, transformed, and analyzed using SQL tables. Impactful Results.

Healthcare

Healthcare Analytics Contact Center First call resolution

In the midst of technological advancement in contact centers, it pays great dividends to remember people still matter

Robert Davis

OCTOBER 12, 2017

Technology is changing the way we interact with customers at a fierce pace. Artificial intelligence (AI), chatbots, omnichannel, cloud, big data and speech analytics (just to name a few) are disrupting 25 years of traditional thought about customer service. Are they observing and coaching?

Contact Center

Contact Center Technology Journey mapping Big data

Webinars

How to Optimize Call Monitoring: Automate QA and Elevate Customer Experience

MORE WEBINARS

Customer Contact Central

Success Story: Using Data Analytics to Improve First Contact Resolution in Healthcare Contact Centers

In the midst of technological advancement in contact centers, it pays great dividends to remember people still matter

Webinars

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