Vcaretec

JUNE 6, 2022

When it comes to customer care across major industries, like Retail & E-Commerce, Wireless & Telecommunications, and Healthcare, there are plenty of smart minds out there. Connect: @AnnaSabryan Greg Sherry Bio: Software marketing VP | Tweet about Marketing, Customer Service, Customer Experience, Analytics, Big Data.

Customer Care 98

Customer Care Chief Customer Officer CRM Wireless 98

Tethr

DECEMBER 7, 2020

Today, we have the ability to use AI and big data analytics to listen and understand at scale—effectively delivering the benefit that a team of business analysts would, but without the cost or time required to do the work manually. Technology has come a long way since 2013 when CEB published the book.

Coaching 72

Coaching Banking Customer effort Wireless 72

Calabrio

JANUARY 6, 2016

But call centers obviously aren’t just for calls anymore—you have email, chat, social media, even texts to manage, too. In 2020, you’ll probably have more channels, and your contact center must be flexible enough to support all of them. Twenty years ago, customers had basically one channel: the phone.

Contact Center 53

Contact Center Analytics Self service Wireless 53