ShepHyken

APRIL 28, 2017

I won’t sugarcoat it…that’s a lot of data, and dealing with it isn’t child’s play. The good news is, a powerful customer experience platform can provide a clear look into the realm of Big Data. Read Shep’s latest Forbes Article: Social Customer Care Is The New Marketing. Relying on outdated legacy systems.

Customer Service 230

Customer Service Contact Center Technology Big data 230

aircall

NOVEMBER 17, 2016

Abhinav Sridhar - Senior consultant, Aranca Research. Integrating devices with each other would mean a seamless dialog between one’s utilities, and a unified method of customer care. As the software used by customer support teams gets more agile and intelligent, data collection becomes more accessible to businesses of all size.

Customer Service 54

Customer Service Self service Brand ambassadors virtual call center 54

TechSee

DECEMBER 5, 2017

According to Walker , a customer intelligence consulting firm, by 2020, customer experience will overtake price and product as the key brand differentiator for B2B. This customer-centric focus has resulted in 72% of businesses reporting that their top priority is improving the customer experience, according to Forrester.

Contact Center 116

Contact Center Technology Self service Call Center 116