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Why you need guardrails for your contact center

Cisco - Contact Center

The digital and AI revolution is underway and on track to bring extensive changes to all aspects of business, especially the contact center. As with the automobile, speed for competitive advantage using big data and customer behavioral insights are used to improve decisions. Guardrails are for more than just the highway!

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9 Roadblocks to Excellent Call Center Agent Experience

NobelBiz

Leveraging call center analytics Contact centers have a significant quantity of data on their clients in the age of big data. This might include contact information, hobbies, career, and so forth. The solution?