Maru Group

JUNE 11, 2019

Step 1: Strategically Define and Capture Customer Data. You need to make your big data smaller. It benefits greatly to go through the exercise of identifying and defining the variables you need to track organizational performance. Identify the one or two, over-arching objective(s) of your organization.

Metrics 40

Metrics Big data Feedback Call center experience 40

Maru Group

JUNE 11, 2019

Step 1: Strategically Define and Capture Customer Data. You need to make your big data smaller. It benefits greatly to go through the exercise of identifying and defining the variables you need to track organizational performance. Identify the one or two, over-arching objective(s) of your organization.

Metrics 40

Metrics Big data Feedback Call center experience 40

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

Reduction in agent turnover – By matching workload and the workforce, the call center experiences less service level volatility, leading to a more predictable work experience for the agents. Switch your agents tasks on occasion, encourage collaboration, and create team-building exercises.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56