Big data Call center experience Exercises Metrics 
Maru Group
JUNE 11, 2019
Step 1: Strategically Define and Capture Customer Data. You need to make your big data smaller. The key metrics are being captured, but incorrectly defined. It benefits greatly to go through the exercise of identifying and defining the variables you need to track organizational performance.
Maru Group
JUNE 11, 2019
Step 1: Strategically Define and Capture Customer Data. You need to make your big data smaller. The key metrics are being captured, but incorrectly defined. It benefits greatly to go through the exercise of identifying and defining the variables you need to track organizational performance.
Tenfold - Contact Center Blog
NOVEMBER 30, 2017
Reduction in agent turnover – By matching workload and the workforce, the call center experiences less service level volatility, leading to a more predictable work experience for the agents. Switch your agents tasks on occasion, encourage collaboration, and create team-building exercises.
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