Big data Call center experience Chatbots Knowledge Base 
Fonolo
NOVEMBER 17, 2020
Whether it’s handling and routing necessary inquiries through self-service tools and chatbots or using AI to improve reporting and predictive modeling, AI will be essential in delivering excellent customer experiences in the future. A Knowledge Base is Crucial to Online Services. Big Data is Getting Bigger.
Tenfold - Contact Center Blog
NOVEMBER 30, 2017
Tap this knowledge base to better understand employee views. Reduction in agent turnover – By matching workload and the workforce, the call center experiences less service level volatility, leading to a more predictable work experience for the agents.
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