Big data Calibration Customer Experience Customer Service 
COPC
APRIL 20, 2020
In late March 2020, Shandong Sunshine Financial Service Information Technology Co., launched its bid to become the first business process outsourcer (BPO) enterprise in China to be certified to the COPC Customer Experience (CX) Standard Release 6.1, Calibrate QAs using a quantified approach.
The Northridge Group
SEPTEMBER 27, 2017
In the contact center, one thing is certain: positive human connections between agents and customers are critical to building brand loyalty. In an industry that places an emphasis on human contact, what role does AI play in the contact center and how can data gathered from it be used to improve the customer experience?
Expert insights. Personalized for you.
53 
Let's personalize your content