Remove Best practices Remove Interactive Voice Response Remove Magazine Remove voip
article thumbnail

The Challenges of Managing Customer Data in Contact Centers

NobelBiz

Beyond adhering to data privacy laws and regulations, contact centers should implement better practices for enforcing customer data security and protection. We will cover topics such as data encryption, interactive voice response (IVR) for filtering calls, security training for employees, and using proper security solutions.

article thumbnail

The Challenges of Managing Customer Data in Contact Centers

NobelBiz

Beyond adhering to data privacy laws and regulations, contact centers should implement better practices for enforcing customer data security and protection. We will cover topics such as data encryption, interactive voice response (IVR) for filtering calls, security training for employees, and using proper security solutions.

article thumbnail

Virtual Call Center Software: Here’s All You Need to Know

aircall

More and more people work from home, and with the advent of VOIP technology, virtual call centers have become increasingly prevalent. Tips & best practices for setting up your virtual call center software. Aircall is a cloud-based VOIP business phone system which caters to call centers. Quick setup.