Best practices Customer Support Gamification Morale 
ProProfs Blog
SEPTEMBER 17, 2021
In the next section, let’s understand some employee experience best practices. Sharing customer feedback with your employees is the best way to keep them motivated in their work. When a customer appreciates good work done by your employee, it boosts their morale and encourages them to continue giving good output.
TechSee
SEPTEMBER 29, 2020
Since most of a contact center’s operating costs are related to staffing, the easiest and quickest ways of tightening the belt are to cut headcount or shut down live support channels. However, these drastic measures are usually short term as they negatively affect CX and employee morale. Use automation as a force multiplier.
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Fonolo
OCTOBER 3, 2018
That’s fair enough, but the almighty bottom line is also affected by customers gained and lost. Along with sub-par products, poor customer service and slow or unresponsive customer support can spell the end of a customer’s journey with your brand. No Money, Honey. Contact centers are expensive, it’s true.
Callminer
APRIL 21, 2020
Call center leadership has a significant impact on performance by setting the tone of the workplace and fostering employee morale. Call center leadership activities are valuable strategies for maintaining a positive attitude among call center agents and making agents feel supported in the workplace. Matt Skoglund. LawnStarter.
Playvox
MARCH 12, 2023
Ongoing feedback is crucial to ensuring that customer support teams are consistently giving exceptional CX. Showing that you care goes a long way in helping boost team morale and, as a result, performance. Use your leadership foundation to engage with agents about their metrics, where they’re excelling, and how they can improve.
Playvox
OCTOBER 12, 2022
That means getting it right is an essential long-term customer experience imperative for remote contact center leaders. What are Best Practices for Managing Remote Contact Center Agents? Give space to succeed, and your remote contact center—and customers—will benefit.
Playvox
MARCH 27, 2023
These 10 strategies will help you boost productivity, improve operational efficiency , and enhance customer engagement, so you can achieve your goals and promote growth. Revolutionize Your Customer Support Center Productivity: 10 Proven Strategies 1. This fosters a sense of teamwork and camaraderie among agents.
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