Best practices Customer advocacy Customer Experience First call resolution 
NICE inContact
OCTOBER 5, 2017
Like chemistry, great customer experience measurement combines the right mixture of items in the right proportions to produce a transformative experience your customers will surely notice. Customer Experience Measures –. First Call Resolution (FCR). Net Promoter Score (NPS).
NICE inContact
OCTOBER 5, 2017
Like chemistry, great customer experience measurement combines the right mixture of items in the right proportions to produce a transformative experience your customers will surely notice. Customer Experience Measures –. First Call Resolution (FCR). Net Promoter Score (NPS).
NICE inContact
OCTOBER 5, 2017
Like chemistry, great customer experience measurement combines the right mixture of items in the right proportions to produce a transformative experience your customers will surely notice. Customer Experience Measures –. First Call Resolution (FCR). Net Promoter Score (NPS).
Expert insights. Personalized for you.
54 
Let's personalize your content