Best practices Chief Customer Officer Journey mapping Technical Support 
SmartKarrot
MARCH 8, 2022
They then help the clients develop a customer-centric business strategy that increases customer loyalty and retention. Annette Franz is the Founder and CEO of CX Journey Inc. With over 30 years in the industry, Annette is a professional coach, consultant, customer journey mapping facilitator, thought leader, and influencer.
Netomi
JANUARY 5, 2022
She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. In 2014, Ian officially became a Certified Customer Experience Professional. Jake Perez. Jake Perez is a Peabody & Edward R.
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