Creative Virtual

JANUARY 8, 2019

Our customer, Transport for New South Wales, won an impressive three awards for their RITA chatbot during 2018! I couldn’t be more proud of what our team has achieved, and it was beyond what I had dreamt for Creative Virtual. It’s an absolute joy working with our great people and some of the world’s leading organisations.

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Creative Virtual

DECEMBER 13, 2018

It’s been another exciting year not only for Creative Virtual as a company, but also for the virtual agent, chatbot and live chat industry, with lots of new developments and innovation. There were also some other noteworthy and news making announcements for individual members of the Creative Virtual team this year.

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Creative Virtual

OCTOBER 1, 2019

In order to improve engagement with their growing customer base of digital natives, they now offer 24/7 support with virtual agent Roger on their website as well as other channels, such as Google Home. When customers are escalated from virtual agent to human agent, a full history of their conversation should be passed over as well.

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