Best practices Caller satisfaction Education Sales 
Vonage
MAY 8, 2017
Are employees on-board and fully educated about the benefits of a scalable workplace? If you’re unsure on either of the above take a look at our top tips below for advice and best practice when scaling your business. Inbound calls are routed to the most appropriate agent, ensuring better agent and caller satisfaction.
Callminer
OCTOBER 11, 2018
The best way for a company to improve upon this metric is to teach the customer how to access their self-service pages, such as checking their own order status. Educating on self-service results in a better customer experience. Agents who rely on the knowledge base to get answers are able to give more accurate answers to callers.
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