Best practices, Caller satisfaction, Customer Service and First call resolution

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Best practices

Caller satisfaction

Customer Service

First call resolution

Anatomy of a Successful Call Center Representative: Tips & Common Characteristics

Callminer

OCTOBER 3, 2019

“If you’re willing to go the extra mile, spend some time with your customer service team as they perform their day-to-day. Many companies, including Zappos, Amazon, Craigslist, and Rackspace practice ‘ everyone does support ,’ a model that calls on all employees to spend time responding to support tickets and engaging with customers.

Call Center

Call Center Morale Employee engagement Customer centricity

20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them

Callminer

OCTOBER 11, 2018

Bryan Weinstein is the VP/Business Development and Chief Compliance Officer for Call 4 Health , a medical call center headquartered in Delray Beach, FL, with two additional call centers in Spring Hill, TN and Linthicum Heights, MD. Without question, our most important metric is first call resolution…”.

Call Center

Call Center Metrics Contact Center Wait times

Webinars

Manual Call Reviews? There's a Better Way!

MORE WEBINARS

Customer Contact Central

Anatomy of a Successful Call Center Representative: Tips & Common Characteristics

20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them

Webinars

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