Best practices call center workforce Customer Service Time management 
Expivia
MARCH 11, 2021
Follow these call center workforce management best practices to find out how to staff your contact center the right way. What Is Call Center Workforce Management? In a call center, workforce management comes down to how you staff your agents.
Playvox
JUNE 22, 2023
These metrics or key performance indicators (KPIs) are put in place to help leaders benchmark and track improvements to agent performance, call center operations, and ultimately how these metrics lead to improved customer service delivery and outstanding customer experience.
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