Cisco - Contact Center

JANUARY 8, 2020

This can be risky, costly and extremely disruptive to your business and your customers. Cisco takes a practical approach to help our customers make this important transition. If the cloud is your contact center destination, there are practical steps that should be taken. Learn More. Going Cloud?

Best practices 60

Best practices Contact Center Cloud contact Enterprise 60

Playvox

MAY 24, 2023

Choosing the right call center workforce management metrics to monitor and manage in your customer support center is essential for the success and longevity of the customer experience. Workforce management metrics provide crucial insight into how well you are planning your workforce.

call center workforce 52

call center workforce Metrics Schedule adherence Call Center 52

Playvox

JUNE 22, 2023

Call center leaders are under increased pressure to improve operational and agent efficiencies and look for cost-cutting opportunities while delivering outstanding customer experience (CX) — a tricky balancing act for sure. Are your customers happy? Why do metrics matter? How do you know? ​​How

Call Center 52

Call Center Metrics Schedule adherence Average Handle Time 52