Best practices, call center software, industry standards and Webinar

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Best practices

call center software

industry standards

Webinar

Cisco Brings the Power of the Cloud and AI to Contact Centers with Release 12.5

Cisco - Contact Center

FEBRUARY 18, 2020

The Customer Experience Analytics gadget displays the overall pulse of customer feedback through industry-standard metrics, such as NPS, CSAT, and CES. Cisco Contact Center Portfolio: Revolutionizing Customer and Agent Experiences. Join Our On-Demand Webinar: Best Practices for Moving your Contact Center to the Cloud.

Contact Center

Contact Center Enterprise Self service contact center solutions

Building Your Own Professional Development into your Call Center Strategy: The Top Five Call Center Manager Skills to Help your Team (and You) Thrive

SharpenCX

FEBRUARY 18, 2020

It takes perception to build the best possible team. Keep up with industry standards and customer expectations to know what qualifies as excellent service in today’s world. As a call center manager, you’ll have an advantage in your role (and future roles) if you learn the best practices of call center software.

Call Center

Call Center Coaching Management Contact Center

Customer Contact Central

Cisco Brings the Power of the Cloud and AI to Contact Centers with Release 12.5

Building Your Own Professional Development into your Call Center Strategy: The Top Five Call Center Manager Skills to Help your Team (and You) Thrive

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