Best practices Call center experience Metrics Time management 
Callminer
JANUARY 18, 2021
Use of recorded calls where similar issues were handled adeptly are particularly effective here.” – 5 Call Center Training Best Practices , CallMiner; Twitter: @CallMiner. ” – Nicolina Savelli, 7 Tips for Success from Experienced Call Center Professionals , Fonolo; Twitter: @fonolo.
Fonolo
MARCH 17, 2022
Coping with Labor Shortages in the Contact Center. Call centers rely on metrics and data, from average handle time to customer satisfaction scores, to ensure quality monitoring and influence business strategy. Time management. Team management experience. Analytical skills.
Expert insights. Personalized for you.
226 
Let's personalize your content