CX Accelerator

DECEMBER 31, 2018

We have the very best and newest technology, hire the perfect “on-paper” resumes, and have the budget of King Tut, but without a healthy, positive working culture…these things are essentially meaningless. Best Practice: I worked with a client of mine a few years ago on a very intriguing project.

Calibration 244

Calibration Schedule adherence Coaching Employee engagement 244

Playvox

FEBRUARY 20, 2024

The rise of technology has made it easier than ever for employees to work from home or other remote locations, and many companies are reaping the benefits of this arrangement. Let’s talk about solutions and best practices you can leverage to set your remote teams up for success.

Management 88

Management Gamification Calibration Quality management 88

Playvox

JANUARY 25, 2024

It is through this lens that workforce optimization has evolved to mean the business strategies, processes, and supporting automation technologies that maximize contact center and agent productivity and efficiency to allow organizations to deliver outstanding customer experience (CX).

Coaching 77

Coaching Contact Center Quality management Schedule adherence 77

NobelBiz

APRIL 18, 2023

Hyper efficiency refers to the ability of an organization or a team to perform at a level that is significantly higher than what is considered standard practice. Also, call center operations managers are crucial in driving hyper efficiency within their organizations. Everything you need to know.

Contact Center 52

Contact Center Interactive Voice Response Management Gamification 52