Best practices Calibration Journey mapping Metrics 
NobelBiz
MARCH 26, 2024
In this article, we delve into the intricacies of CXA, explore its benefits, showcase examples, and outline best practices for implementation. CXA stands for Customer Experience Automation, a strategic approach that integrates automation tools and software within call centers to enhance the customer journey.
CX Accelerator
DECEMBER 31, 2018
Best Practice: I worked with a client of mine a few years ago on a very intriguing project. From Jeremy Hyde: How do your leaders calibrate on what they “coach” on and how/when they approach it? They feel the pressure of meeting metrics but don’t know how and when to strike a balance. "Hey, get back to work!"
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