Benchmark industry standards Interactive Voice Response virtual call center 
aircall
MARCH 12, 2021
Here are a few examples of important metrics for call centers: How quickly call center agents can address customer issues and resolve their complaints. How many calls you missed because no one was available to assist them. How many calls it takes a sales agent to convert a prospect into a sale. Missed calls.
Hodusoft
AUGUST 2, 2023
It, however, doesn’t consider other key factors such as call type complexity, call duration, or additional revenue generated from the calls. What is a good cost per call? As per industry standards, an acceptable cost per call could range anywhere from $2.70
NobelBiz
NOVEMBER 26, 2021
Here are some of the most successful indicators for assessing your contact center effectiveness: The speed at which agents can address client concerns and complaints. The number of dropped calls, due to a shortage of agents available. Your agents’ average time in comparison to industry standards.
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