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Call Center Reporting: The Definitive Guide (Updated)

JustCall

NOVEMBER 23, 2022

Since call center reports involve so many KPIs and metrics, it has a lot of scope for going wrong. This is why you should keep these tips and call center reporting best practices in mind. Set targets or benchmarks for each KPI and measure your progress against them.

Call Center 52
Call Center Abandon rate Interactive Voice Response Wait times 52
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What Are Call Tracking Metrics?

aircall

MARCH 3, 2021

Call center analytics can also provide you with insight into areas of improvement and promote accountability for your call center’s performance. In this guide, we provide an overview of what call metrics are and why call tracking software is so essential for modern businesses. What Are Call Tracking Metrics?

Metrics 71
Metrics Benchmark Healthcare Call Center 71
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