Abandon rate Benchmark Definition virtual call center 
JustCall
NOVEMBER 23, 2022
First Contact Resolution : This metric denotes the rate at which your agents are able to solve customer issues satisfactorily during the first call. Average Abandonment Rate : If your customers hang up the call before reaching an agent, the interaction is counted within the abandonment rate.
aircall
MARCH 3, 2021
Call center analytics can also provide you with insight into areas of improvement and promote accountability for your call center’s performance. In this guide, we provide an overview of what call metrics are and why call tracking software is so essential for modern businesses. What Are Call Tracking Metrics?
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