Top CX Takeaways from the Frost and Sullivan CCW Conference
CX Accelerator
OCTOBER 25, 2018
A poll of the conference audience showed a great deal of inconsistently, with many rolling it up as part of Customer Service. I’ve seen organizations with vibrant, meaningful CX groups modeled in all sorts of different ways. Customer Experience is a philosophy that must reach every area of the business in order to be effective.
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