Top CX Takeaways from the Frost and Sullivan CCW Conference
CX Accelerator
OCTOBER 25, 2018
The jury was the audience, exercising the freedom to move about the room to either the “con-NPS” or the “pro-NPS” side depending on how arguments persuaded them. CES or Customer Effort Score, is an emerging second, however this was designed to be focused on the customer support touch point specifically, not the overall customer journey.
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