Benchmark Customer Care Self service White Paper 
Fonolo
APRIL 24, 2018
For this report they surveyed customer experience, contact center, marketing, customer care, IT, and operations professionals. Compare, for example with State of Customer Care report we covered here. When it comes to customer service, the expectations keeps rising. Who wrote it: NICE-InContact.
Fonolo
APRIL 24, 2018
For this report they surveyed customer experience, contact center, marketing, customer care, IT, and operations professionals. Compare, for example with State of Customer Care report we covered here. When it comes to customer service, the expectation keeps rising. Who wrote it: NICE-InContact.
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