NobelBiz

APRIL 18, 2023

Benchmarking Against Industry Standards Benchmarking against industry standards helps operations managers gauge their team’s performance relative to competitors. Why is benchmarking important? Check our guide on what KPIs to follow if you want to have excellent customer service.

Contact Center 52

Contact Center Interactive Voice Response Management Gamification 52

NobelBiz

MARCH 5, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case.

Call Center 59

Call Center Contact Center Abandon rate Average Handle Time 59

NobelBiz

NOVEMBER 26, 2021

Here are some of the most successful indicators for assessing your contact center effectiveness: The speed at which agents can address client concerns and complaints. Your agents’ average time in comparison to industry standards. Measuring at each step of the customer journey and point of contact the degree of satisfaction.

Best practices 52

Best practices Management Contact Center Cloud contact 52

NobelBiz

OCTOBER 9, 2023

With Nobelbiz OMNI+, call centers get an advanced, full-featured solution that’s continually refined to adapt to customers’ complex requirements and ever-changing industry trends. Being a cloud contact center solution , it diminishes the concerns related to server downtimes, ensuring seamless operations.

Call Center 52

Call Center Management Contact Center Contact center software 52