Benchmark Cloud contact First call resolution virtual call center 
Fonolo
NOVEMBER 17, 2020
While 89% of contact centers measure the quality of voice, only 50% measure performance on digital channels, down from 61% last year. In 2017, more contact centers will recognize the impact of tracking analytics and use those benchmarks for future growth. 2) The Cloud Will Reign Supreme. Social Media ?
NobelBiz
NOVEMBER 26, 2021
According to research, one of the highest percentages of employees would stay with a firm if an investment in learning was made, and Bruce Belfiore, CEO and Senior Research Executive of Benchmark Portal, believes that call center training is crucial to success. Queuing allows you to respond to all of your clients more quickly.
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