Benchmark, Call flow, Coaching and Customer retention

Search:

DAY

WEEK

MONTH

YEAR

Select your country:
Sign up | Log in

Benchmark

Call flow

Coaching

Customer retention

5 Strategies for Optimizing & Improving Call Center Performance

EPIC Connections

JUNE 26, 2019

Management teams focus on customer journey analysis, customer retention rates, average handle time and myriad other metrics, because contact centers and call centers are often viewed as cost centers. Five strategies for improving call center performance: 1.) Contact centers are metrics-driven organizations.

Call Center

Call Center Call flow industry standards Contact Center

AI-Driven Excellence in Call Center Quality Management

Balto

NOVEMBER 28, 2023

Quality management typically requires the use of quality monitoring tools, as well as measuring relevant metrics and collecting customer feedback. Investing in quality management and assurance enables you to deliver seamless customer service, as well as keep customer churn rates at a minimum.

Quality management

Quality management Call Center Management Contact Center

Customer Contact Central

5 Strategies for Optimizing & Improving Call Center Performance

AI-Driven Excellence in Call Center Quality Management

Stay Connected