Benchmark, call center professionals, Case Study and Personalization

Call Center Quality Assurance: Importance, Best Practices, and a Modern Solution

Balto

OCTOBER 20, 2022

For example, if it’s essential that most of your customer calls are resolved in a set amount of time, a QA program can be implemented to help track this to see how your agents are doing against a given benchmark. That’s why it’s so important to have a call center QA program in place.

Best practices

Best practices Call Center Gamification Coaching

15 Powerful Call Center Training Methods

Fonolo

JUNE 17, 2015

It takes a lot more than watching a video on empathy to actually be an empathetic person. The best type of call center training is hands-on. These can then be added to their personal training plan and monitored at regular updates. They give them case studies or task to go over, and then sets a timer.

Call Center

Call Center Gamification Coaching Contact Center

Customer Contact Central

Call Center Quality Assurance: Importance, Best Practices, and a Modern Solution

15 Powerful Call Center Training Methods

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