NobelBiz

APRIL 18, 2023

The customer satisfaction score aims to get feedback on specific topics such as products or services, quality of interactions with call center agents or after-sales support, purchase procedures, customer experience impression, etc. Why is benchmarking important? Everything you need to know.

Contact Center 52

Contact Center Interactive Voice Response Management Gamification 52

Serenova

MAY 29, 2020

Performance Management for setting personal targets, benchmarks and achievements for each agent to deliver positive customer interactions. Encourage their feedback, which keeps them engaged. Calibrate regularly. When employees feel supported, they perform better, making it easier to maintain business continuity in crisis.

Best practices 84

Best practices Contact Center Interactive Voice Response Average Handle Time 84

Serenova

MAY 29, 2020

Performance Management for setting personal targets, benchmarks and achievements for each agent to deliver positive customer interactions. Encourage their feedback, which keeps them engaged. Calibrate regularly. When employees feel supported, they perform better, making it easier to maintain business continuity in crisis.

Best practices 83

Best practices Contact Center Interactive Voice Response Average Handle Time 83

Call Experts

SEPTEMBER 18, 2019

The training continues with 3 weeks of on the job coaching, Quality Assurance monitoring, and regular feedback sessions with their trainers and leadership. providing helpful feedback. how to recognize employees that are disengaging and how to reengage them in the workplace. 6 Key Benefits of Employee Call Off Lines.

Calibration 40

Calibration Coaching Call Center outsourcing 40