Serenova

MAY 29, 2020

Performance Management for setting personal targets, benchmarks and achievements for each agent to deliver positive customer interactions. Before recording and analyzing calls, clearly document the goals of your quality management program. Calibrate regularly. Communicate the benefit to agents. Support and Motivate Agents.

Best practices 84

Best practices Contact Center Interactive Voice Response Average Handle Time 84

Serenova

MAY 29, 2020

Performance Management for setting personal targets, benchmarks and achievements for each agent to deliver positive customer interactions. Before recording and analyzing calls, clearly document the goals of your quality management program. Calibrate regularly. Communicate the benefit to agents. Support and Motivate Agents.

Best practices 83

Best practices Contact Center Interactive Voice Response Average Handle Time 83

Call Experts

SEPTEMBER 18, 2019

how to recognize employees that are disengaging and how to reengage them in the workplace. 6 Key Benefits of Employee Call Off Lines. Employee experiences are connected to customer experiences. Employee engagement trends that lead to company growth! Documentation Enhances the Workplace. Free your Phone!

Calibration 40

Calibration Coaching Call Center outsourcing 40