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9 Contact Center Best Practices for 2020 (and Actionable Tips)

Serenova

MAY 29, 2020

The Cloud. A cloud contact center solution is the default choice for contact centers focused on improving customer experience, and its benefits have never been clearer than now. But the effects of this pandemic have shown it takes a cloud solution to adapt in a constantly changing world. Smart Quality Management.

Best practices 83
Best practices Contact Center Interactive Voice Response Average Handle Time 83
article thumbnail

9 Contact Center Best Practices for 2020 (and Actionable Tips)

Serenova

MAY 29, 2020

But the effects of this pandemic have shown it takes a cloud solution to adapt in a constantly changing world. With the cloud, contact centers can burst to scale and maintain business continuity in crisis regardless of where agents work. Smart Quality Management. Calibrate regularly.

Best practices 84
Best practices Contact Center Interactive Voice Response Average Handle Time 84
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