Serenova
MAY 13, 2020
This is when quality management becomes essential. Quality management is a key contributor to boosting the customer experience because it pinpoints where your team is doing well, as well as areas for improvement. Before recording and analyzing any calls, clearly document the goals of your quality management program.
NobelBiz
FEBRUARY 27, 2024
Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case. RELATED ARTICLE What is IVR?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Serenova
MAY 29, 2020
The Cloud. A cloud contact center solution is the default choice for contact centers focused on improving customer experience, and its benefits have never been clearer than now. But the effects of this pandemic have shown it takes a cloud solution to adapt in a constantly changing world. Smart Quality Management.
Serenova
MAY 29, 2020
But the effects of this pandemic have shown it takes a cloud solution to adapt in a constantly changing world. With the cloud, contact centers can burst to scale and maintain business continuity in crisis regardless of where agents work. Smart Quality Management. Calibrate regularly.
NICE inContact
JUNE 21, 2016
Great quality management programs compile results at the agent, team, and location levels to track growing trends and gain additional insights. DO: Hold recurring calibration sessions. This is especially true when you tell them to measure subjective qualities like empathy. DO: Aggregate, track, and share results.
Expert insights. Personalized for you.
75 
Let's personalize your content