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Remove Benchmark Remove Best practices Remove outsourcing Remove Revenue potential
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The Trifecta: Top 3 Customer Success Manager Traits to Increase Customer Retention

Education Services Group

JUNE 18, 2018

Chief among them is what qualities define an ideal CSM and what are Customer Success best practices. That’s why their end goal is a happy AND successful customer who has their benchmarks met and exceeded because of their CSM. Alternatively, you can outsource your Customer Success. Yes, outsource it.

Customer retention 45
Customer retention Management outsourcing Best practices 45
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A Comprehensive Guide to Customer Interaction Analytics

NobelBiz

JULY 25, 2023

Check out this article and some best practices on Performance Management for Leaders, Managers and Agents. In the dynamic world of call centers, interaction analytics acts as the guiding star, illuminating pathways to better customer relations, streamlined operations, and enhanced revenue potential.

Analytics 98
Analytics Call Center Scripts Contact center software 98
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