Remove Banking Remove Outbound sales Remove Presentation Remove Scripts
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Why Call Center Quality Assurance Is So Important

Global Response

How Quality Assurance Can Help Increase Sales Whether or not your call center focuses on outbound sales and marketing, a good QA process can directly impact sales and drive improvement for your bottom line. FinTech, banking, healthcare, transportation, etc.) Of course—it’s never too late!

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How to Successfully Implement Customer Journey Analytics

Pointillist

During onboarding, the data will remain on your Pointillist-hosted SFTP server until the customer success team has created and quality-checked the requisite ingestion script. Create interactive dashboards within the journey analytics platform to present these insights on key metrics to stakeholders and executives on a regular basis.