Why Call Center Quality Assurance Is So Important
Global Response
DECEMBER 21, 2022
This process ensures that your call center quality is stable and improving—which in turn will improve customer service and retention, sales, compliance and more. Whether your call center is in-house or outsourced, with 4 agents or 400, a thorough and repeatable quality assurance (QA) process is essential.
62 
Let's personalize your content