product moment-analysis Banking Management Outbound sales Sales 
Customer Centric Support
FEBRUARY 6, 2017
Customer service and contact center staff need the tools to reduce stress, increase focus and productivity, as much, if not more than the average office worker. Simply put, mindfulness is focusing on and living in the moment. Being here and now, giving attention to this moment in time. It is a tough job emotionally.
Callminer
NOVEMBER 25, 2019
An efficient call center operation hinges on the ability of management to identify flaws in their systems and practices as well as execute improvement plans to fix these quickly. If customers are abandoning the line too frequently, it could signal that there are issues with individual agents or general call management practices.
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