Netomi

JANUARY 5, 2022

His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Comm100

AUGUST 21, 2018

For example, a customer service chatbot for an ecommerce company may see repeat use from the same visitor every six months, whereas a banking chatbot may get weekly use by users. Depending on the industry and what use cases your chatbot can help with, this may vary. Keep in mind that the retention rate can reveal a few different things.

Metrics 40

Metrics Chatbots Average Handle Time Wait times 40

Comm100

AUGUST 21, 2018

For example, a customer service chatbot for an ecommerce company may see repeat use from the same visitor every six months, whereas a banking chatbot may get weekly use by users. Depending on the industry and what use cases your chatbot can help with, this may vary. Keep in mind that the retention rate can reveal a few different things.

Metrics 40

Metrics Chatbots Average Handle Time Wait times 40