Banking Government Metrics Outbound sales 
Taylor Reach Group
SEPTEMBER 21, 2017
Government and cabinets are growing more concerned than ever around federal, local and parastatal agencies delivering appropriate levels of service to meet citizens’ needs. Service delivery is no longer the responsibility of reception, the information provider, order taker or outbound sales. By: Deepak Selvaratnam.
Pointillist
JULY 25, 2018
Success Metrics for the Team Champion – It is important for the champion to understand thoroughly the value of customer journey analytics as an analytics platform and believe that the regular users have built proficiency to use the platform meaningfully on a regular basis. Pick a mix of financial, customer and operational metrics.
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