3CLogic

JANUARY 24, 2024

By keeping sensitive information securely stored, and de-identifying details such as bank account or credit card information, customer information is kept safe. Imagine a scenario where a customer inquires about their bank account being hacked. The response “I’m sorry your bank account got hacked.

Contact Center 64

Contact Center Virtual Agent Self service CRM 64

ProProfs Blog

DECEMBER 17, 2021

What is an In-App Feedback Survey? Whether you are capturing feedback for a new app feature, looking for new ideas, or simply gauging customer experience, in-app feedback surveys help to efficiently achieve these objectives for your business. Tips to ensure high-quality In-App feedback: Mention How Lengthy The Survey Is.

Feedback 78

Feedback Surveys APIs Customer centricity 78

Toister Performance Solutions

AUGUST 24, 2017

A subscriber recently sent me the transcript from a chat session she had with a customer. Her customer had gotten angry and ended the session abruptly. He then complained in a survey about the service he had received. The gist of the chat session is the customer wrote his payment wasn't going through.

Banking 48

Banking Accountability Customer emotions Surveys 48

Balto

SEPTEMBER 12, 2023

Fintech providers have stormed the market with efficient systems and seamless customer support experiences. Evolving customer expectations. You can offer rewards for your customers to encourage them to provide you with personal information and explain how this can help improve their experiences.

Customer Experience 52

Customer Experience Customer centricity Coaching Analytics 52