Banking Customer effort Outbound sales Tools 
Callminer
NOVEMBER 25, 2019
Fortunately, with a number of useful tools and techniques, team leaders can effect meaningful change based on observable and trackable data. However, the exact tools and approach you employ at your call center for this purpose should align with your center’s mission and personnel. Does a customer do most of their banking online?
Pointillist
JULY 25, 2018
Pick a mix of financial, customer and operational metrics. Pointillist Web Tag and Mobile SDK: Pointillist’s journey tracking tools can be readily instrumented on your website and in mobile apps for any platform. Even in cases where you have existing tracking tools in place for these channels (e.g. How can it help our business?
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